Please email me your questions if they are NOT answered below.  My email is: brandon@outhousetickets.com

NOTE: ALL TICKETS ARE PRINTED FROM YOUR OWN PRINTER.  NO TICKETS ARE MAILED. IF YOU DO NOT HAVE A PRINTER, YOU CAN LOG INTO YOUR ACCOUNT FROM ANY COMPUTER WITH A PRINTER AND PRINT YOUR TICKETS AFTER THEY ARE PURCHASED BY GOING TO "ORDER HISTORY" AND THEN CLICK "PRINT".

1.  My tickets print out without a bar code...are they valid?

      Answer:  No, they are not valid unless they have a bar code.  It is most likely your security settings.  Here is how to fix.  Log into your account.  Go to "order history" in the upper left hand corner.  Click on your order.  You will see your tickets on the screen.  Instead of clicking the large "Print Ticket" tab, go up to "file"  in the upper left corner of your browser.  Click it and it will drop down, and press "PRINT" from there.  This should take care of it.  If not, email brandon@outhousetickets.com for help.We have also just added a feature to print a PDF file that will enable people to have a second option to print their tickets.

2.  I lost my ticket.  How do I get a new one?

     Answer:  You can log back into your account and go to "order history" on the top left of the screen. From there you can reprint the same ticket.

3.  My printer is not working and I can't print my ticket.

    Answer:  You can log into your account from any computer that has a working printer to print your tickets. Go to "order history" in the upper left corner.  You can print tickets you have purchased from there.

4.  Will any of my personal information be sold or sent to other companies?

    Answer:  We would never sell any of your personal information.  In some cases the venue will request email addresses of their customers who purchased tickets to the event.  This is given in case there are any changes to the date or time of the event. 

5.  Can I get a refund on my tickets?

    Answer:  ALL TICKETS ARE NONREFUNDABLE...unless the event is cancelled.

6.  What happens if the event is cancelled?

    Answer:  The event will most likely be rescheduled and the tickets will be good for the rescheduled date.  If the event is not rescheduled, the purchase price for the ticket will be refunded...less the convenience fee.

7.  I bought my tickets but when I press the "Print Ticket" button, they will not print.

    Answer:  In some cases the "Print Tickets" button will not work due to your security settings on your computer.  When this happens, go to the "file" button on the top left of your screen.  From there you can select "print" and you should have no problem getting them to print.

8.  How can I get an Outhouse Tickets Hat?

    Answer:  They will be for sale soon in our online store.